GCX-GCD TEST DURATION, GCX-GCD RELIABLE EXAM SYLLABUS

GCX-GCD Test Duration, GCX-GCD Reliable Exam Syllabus

GCX-GCD Test Duration, GCX-GCD Reliable Exam Syllabus

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Tags: GCX-GCD Test Duration, GCX-GCD Reliable Exam Syllabus, GCX-GCD Positive Feedback, Reliable GCX-GCD Test Online, GCX-GCD New APP Simulations

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Quiz 2025 Genesys GCX-GCD: Trustable Genesys Cloud CX: Developer Certification Test Duration

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Genesys Cloud CX: Developer Certification Sample Questions (Q14-Q19):

NEW QUESTION # 14
Error 400 by Notification service means the channel has been idle for 24 hours.

  • A. True
  • B. False

Answer: A

Explanation:
In Genesys Cloud CX, a notification channel remains active for 24 hours. If the channel is not renewed within this period, attempts to use it will result in a 400 error. To maintain an active channel beyond 24 hours, you must resubscribe to the topics before the channel expires. This can be achieved by sending aPOSTrequest to
/api/v2/notifications/channels/{channelId}/subscriptionswith an empty array as the body, effectively extending the channel's validity for another 24 hours. Implementing a recurring task to perform this resubscription every 23 hours is recommended to ensure continuous operation.


NEW QUESTION # 15
You can schedule a callback using a POST request to /api/v2/conversations/callbacks. The only required parameters when creating a callback are "callback number" and either "queueld" or "routingData".
What is the difference between "queueld" and "routingData"?

  • A. routingData can set the callbackScheduiedTime but not it queueld is used.
  • B. routingData can be used for basic ACD routing to a queue and queueld can be used for more advanced routing settings.
  • C. queueld can set a list of phone numbers for the callback but not if routingData is used.
  • D. queueld can be used for basic ACD routing to a queue, and routingData can be used for more advanced routing settings.

Answer: D

Explanation:
In Genesys Cloud CX, when scheduling a callback via aPOSTrequest to/api/v2/conversations/callbacks, you can specify eitherqueueIdorroutingData:
queueId:This parameter is used for basic routing, directing the callback to a specific queue by its unique identifier. It facilitates straightforward ACD (Automatic Call Distribution) routing without additional routing attributes.

routingData:This parameter allows for more advanced routing configurations. It enables the inclusion of additional routing attributes such as skills, languages, or other criteria, providing greater control over how the callback is routed within the system.


NEW QUESTION # 16
Your company has just acquired a new building, and you have to add this new location to Genesys Cloud CX.
What are the prerequisites to perform this task? (Choose two.)

  • A. You must have the basic profile data for all users at the new location.
  • B. You must have Admin rights to Genesys Cloud CX.
  • C. You must have images of all the users located at the new location.
  • D. You must collect general information such as building address number of floors, location contact information, etc.
  • E. You must know the exact coordinates of the new building.

Answer: B,D

Explanation:
To add a new location in Genesys Cloud CX, you need administrative privileges and must gather general location details such as address and contact information. These are required for properly setting up and managing the new site within the platform.


NEW QUESTION # 17
The Utilization feature of Genesys Cloud CX allows administrators to configure: (Choose two.)

  • A. Media types that can interrupt current interactions that an agent is handling.
  • B. The maximum capacity that an agent may handle simultaneously for each supported media type.
  • C. Time that an agent may spend on each media type.
  • D. The after call work time for each media type.

Answer: A,B

Explanation:
The Utilization feature in Genesys Cloud CX allows administrators to configure the maximum number of concurrent interactions an agent can handle for each media type (e.g., voice, chat, email). This ensures that agents are not overloaded and can manage their tasks effectively.
Administrators can also define which media types are allowed to interrupt agents who are currently handling other interactions. For example, you can configure settings so that an incoming voice call can interrupt an agent handling a chat session, ensuring that high-priority interactions are addressed promptly.
Reference:https://help.mypurecloud.com/articles/configure-utilization-at-the-org-level/


NEW QUESTION # 18
You can combine Genesys Cloud CX Voice and BYOC Cloud to get the benefits of both cloud telephony connection options.

  • A. True
  • B. False

Answer: A

Explanation:
You can combine Genesys Cloud CX Voice and BYOC Cloud to leverage the benefits of both cloud telephony connection options. This hybrid approach allows organizations to utilize Genesys' fully managed telephony service while maintaining relationships with existing carriers.


NEW QUESTION # 19
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Our GCX-GCD actual questions keep pace with contemporary talent development and makes every learner fit in the needs of the society, At the very least, applications that usemessaging and Invalid Message Channels should have a process GCX-GCD that monitors the Invalid Message Channel and alerts system administrators whenever the channel contains messages.

Free PDF Quiz Genesys - High-quality GCX-GCD - Genesys Cloud CX: Developer Certification Test Duration

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